Incident Response

Our incident response services focus on fast and effective incident response plans to ensure our clients can keep their data and sensitive information secure.

Effective Incident Response

Thousands of cyberattacks happen every day. These threats are non-discriminatory as everyone is susceptible to a network breach. On average it takes over 200 days for a business to detect and contain a cyberattack. During this time, a significant amount of sensitive data can become exposed, financial repercussions are sure to follow, legal lawsuits may be filed, and reputations can tank. These future incidents are cause for concern, and reason to invest in a cyber incident response team.

Today, society and the economy are deeply entrenched in the digital world. The rise of technology has made things easier and simpler. But simultaneously, it has given opportunities to cybercriminals and foreign actors to take advantage of poorly-protected networks and lackadaisical security hygiene. Too often organizations, be they start-ups or enterprises, are recklessly exposing themselves to potential breaches. In turn, cybersecurity incidents take place, and businesses are left scrambling to deploy or find an incident response team. The lack of forethought into incident response planning is positioning businesses in a vulnerable security state.

Incident response is not a cybersecurity strategy, and neither should it be a business’s first line of defense against a security breach. Here at CDG, we view incident response efforts as a pillar within a holistic cybersecurity plan, but it is not the only service a business can rely on. In order to build and uphold a comprehensive security posture, organizations must understand the role and importance of incident response. Future attacks will continuously be a threat, and it is in the best interest of organizations to hire internal talent or work with an incident response team to develop a comprehensive incident response plan. Security breaches won’t disappear as technology and software advance, but with the correct preparation and behaviors, a business can reduce the risk of network infiltration.

Incident Response Services

Incident response is a serious matter and a topic that involves both C-suite executives and entry-level employees. Preventing a breach takes a team effort from an entire organization. Responding to an attack also requires the cooperation of all employees. Roles and responsibilities must already be in place in order to best repair the affected systems.

In the case of a successful security breach, a business with a formalized incident response plan will be able to better limit data loss, network damage, and quickly address the cause of the incident.

At CDG, we offer both emergency incident response and proactive retainers. In the event of a security incident, timely deployment of an experienced incident response team is essential to minimize harm, eradicate the threat, and restore system integrity.

Emergency Incident Response

Proactive Incident Response Retainer

  • Immediate rollout of an incident response team of security professionss into your digital environment

  • Create custom security incident response plan templates for your business

  • Quick identification and containment of the cyber threat

  • Develop incident response runbooks that match your personnel and software 

  • Eradication of breaching actor/vector 

  • Constant monitoring of networks for cybersecurity threats and system vulnerabilities

  • Analysis and report of the data breach

  • Incident response plan testing and system assessments

  • Address security weaknesses and causation of attack

  • Comprehensive response training for your business 

Our Incident Response Services

Emergency Incident Response

If you are currently experiencing a security incident please contact us at +1 (888) 450-0911.

Proactive Retainer

Our services ensure your environment can respond to adverse security events rapidly.

How Incident Response Plans Operate

The best incident response plans are the ones that take an active stance against cyber threats. Unfortunately, an estimated 77 percent of organizations lack an incident response plan.

Of the businesses that do have incident response processes in place, very few have tested or know how their response plan operates. In a study by IBM Resilient, 54 percent of businesses with a formalized incident response plan did not test it regularly.

It’s a fact that incident response isn’t just a security concern – it’s a business concern. A successful incident response plan follows a life cycle of developing new strategies, improving current practices, and updating the existing plan. Preventing a future cyber security incident relies on the avoidance of complacency within a formal incident response plan.

When businesses prioritize their cybersecurity posture they significantly reduce the risk of a successful breach, and in the case that one does occur, they are better prepared to handle the situation.

Incident Response Steps

Incident response services need to be multi-faceted and comprehensive – whether that is creating an incident response plan or answering an emergency breach.

Here at CDG, we offer experienced incident response teams to provide clients with thorough, personalized incident response care to match their exact systems, technologies, and personnel.

When helping craft a plan, six basic elements are addressed:

  • Preparation
  • Identification
  • Containment
  • Eradication
  • Recovery
  • Lessons Learned


Preparation:
In this beginning phase, the responsibilities and roles for team members are clearly defined and cemented. Drills and scenarios are planned out for response testing. Employee training is prioritized and all response plan components (tools, hardware, etc.) need to be properly funded. 

Identification: This piece of an incident response plan is concerned with determining the root cause of the breach. Questions that need to be answered include where was the point of entry and what data or information has been compromised?

Containment: The containment phase is tasked with knowing how to isolate the vector which caused the breach, and limiting harm from other network or system areas.

Eradication: Once the issue has been controlled, security professionals must eliminate the infecting malware or virus from the environment. Then the systems should be patched and updated in order to prevent future breaches.

Recovery: This phase looks to restore business operations and get workflows back on track. Here is when any possible data restoration will be attempted.

Lessons Learned: The last phase of an incident response plan culminates in a detailed analysis of the breach. This reporting looks to break down how the attack occurred, what vulnerabilities made it possible, how to prevent future occurrences, etc.

CDG’s personalized holistic approach to incident response provides organizations with an in-depth and dependable solution to stop and tackle digital threats. With extensive incident response experience, we are able to efficiently and effectively protect and strengthen a business’s cyber environment. Partnering with an effective incident response team like ourselves, best positions an organization to remain secure and agile in the face of future incidents.  

Guaranteed Outcomes

Reduce
Legal Liability

Perform a full-scope response from identification to recovery

Determine the extent of the incident or breach

Provide certainty for future operations

Since our first encounter with CDG, we could tell that they were good people. They have set a standard for open and honest communication so we can rest assured that the entire team is constantly working to fully secure our company without overselling on unnecessary services.

Jack Fisher

President – FilmRise

Filmrise Logo

The Virtual CISO model brings us more benefit as a cloud native company vs. hiring a full time CISO as we know we have the CDG team behind us not just one individual. It is apparent that CDG really wants to succeed, not just collect a paycheck.

Simon Lamprell,

Director of Information & Security – Shift

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CDG was initially referred to us to handle an incident that had occurred. After working with them on multiple security events, we were consistently impressed with their expertise and decided that we wanted their help to continue improving our security program and prevent future events.

CTO

Industry Leading Ecommerce Firm

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