Careers > Engineering/Delivery > Service Delivery Manager

Service Delivery Manager

Remote | Full-Time 

Description

We’re currently on the hunt for a remotely-based Service Delivery Manager to join our team. The ideal candidate will share our commitment to working with high levels of integrity and purpose, be an expert in development flow and delivery, and possess an irrepressible can-do spirit.


Key Responsibilities

  • Configure framework and establish standards for the development team that empower them to continuously deliver at peak efficiency and reliability
  • Configure internal tools
  • Jira and Accelo syncing and customization
  • Collaborate on the build and deployment process for multiple application platforms/languages
  • API configuration and integration
  • Collaborate with various internal teams to define, implement, and support delivery pipelines
  • Optimize the path to production via automation and concentrating improvements around bottlenecks such as integration points and handoffs
  • Implement delivery performance metrics
  • Create “lunch and learn” tutorials for delivery teams to discuss ways automation can improve their efficiency


Requirements

  • 3+ years experience in making a meaningful impact on development flow and delivery, preferably at a startup
  • Highly technical and process-oriented
  • Hands-on experience managing Jira and ability to instruct others on the system
  • Understanding of API development across numerous systems
  • History of streamlining delivery through standardized products and templates
  • Able to engage with multiple internal stakeholders and colleagues across disparate functions in a collaborative and pro-active way
  • Demonstrates accountability and end-to-end ownership; able to advise colleagues and managers with authority as neede
  • Relentlessly proactive and action-oriented
  • Accelo experience preferred

Benefits

Medical benefits, including matching 401(k), initial and ongoing training, flexible and supportive remote work environment, opportunity for fast growth and advancement.

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